Privacy Policy

Last Updated: 27 August 2024

At Capella Counselling and Consulting, we prioritize the privacy and security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal data that you may provide while using our counselling and consulting services, or that we may gather in the course of our operations. By engaging our services, you agree to the collection, use, and disclosure of your personal information as described in this policy

This Privacy Statement explains how you can contact us if you have a question about, want to make a change to, or delete, any personal information we may be holding about you. We strongly recommend that you take the time to read this Privacy Statement and retain it for your future reference.

Personal Information

For the purpose of this Privacy Statement, “personal information” means information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization.

What Personal Information We Collect

When you retain us we will collect personal information from you that we require in order to provide you with the requested service(s). The type of personal information we collect will depend on the nature of the requested service(s), but may include at least some of the following:

• Contact information (such as name, address, e-mail address and telephone number); 
• Proof of identity (such as a driver’s license number or social insurance number); 
• Billing information (such as credit card number/expiration date); 
• Medical History and Personal Details; Financial information; and 
• Demographic information (such as age, education and occupation).

How We Use your Personal Information

We use your personal information to:

• Provide you with timely and reliable services and do all things necessary to administer those services; 
• Communicate with third parties (such as governmental agencies for immigration, health care providers, accountants, employers, banks, and other lawyers) as required to effectively render our services; 
• Bill you for our services rendered; 
• Collect outstanding debts; and 
• Develop and maintain our relationship with you and communicate with you.
  

When We Disclose Your Personal Information

We may share personal information with third parties engaged to assist us in providing services to you or to carry out one or more of the purposes described above. These other service providers are prohibited from using your personal information for any purpose other than to provide this assistance and are not required to protect personal information disclosed by us and to comply with the general privacy principles described in this Privacy Statement.

We may also disclose your personal information to third parties, such as those described above, as may be required to carry out the requested services. We disclose your personal information to such parties on an “as needed” basis.

We reserve the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so.

Knowledge and Consent

We collect personal information about you only when you voluntarily provide it. Typically, we will seek consent for the use of disclosure of your personal information at the time you retain us. In certain circumstances, consent may be sought after the information has been collected but before use (for example, when we start to use information for a purpose not covered by your initial consent).

Depending on the nature of the services requested, it may also be necessary for us to collect personal information about you from a third party (such as a bank, governmental agency, family member or another lawyer). We obtain your consent to this collection at the time you retain us.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. If you wish to withdraw your consent at any time, please contact compliance@capellacc.com our firm’s Privacy Officer, in the manner set out below. We will inform you of the implications of withdrawing consent.

We will not, as a condition of the supply of our service, require you to consent to the collection, use or disclosure of information beyond that which the information is being provided.

Use for Information Purposes

If you have not opted out of receiving bulletins, we may also use your personal information to send you information from time to time about our services we think may be of interest to you. Should you decide at any time that you no longer wish to receive this information, please let us know and we will be pleased to remove you from our contact list.

How We Protect Your Personal Information

We make all commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorized access. This protection applies in relation to information stored in both electronic and hard copy form. Access to your personal information is restricted to selected employees. In addition this firm employs generally accepted information security techniques, such as firewalls and access control procedures to protect personal information against loss or unauthorized access.

Unless we need to share your personal information as part of our retainer, all information you give us will be kept strictly confidential. You authorize us to send to your correspondence, documents and other information that may be protected by a solicitor-and-client or settlement privilege (or otherwise be categorized by you as confidential or private in nature) through the use of the internet (and, particularly email) in an unencrypted condition and without any guarantee of security or protection from interception by a third party.

Retention of Your Personal Information

We retain your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws.

Changes to this Privacy Statement

This firm reserves the right to modify this Privacy Statement at any time without notice. You may request a copy of our Privacy Statement at any time by contacting us as set out below.

Correcting or Updating Your Information

You can help us maintain the accuracy of your personal information by notifying us of any changes to this information. You may contact this firm in any one of the following ways set out below to request access to or correction or update of your personal information.

Contacting Us

In the event that you have any questions about our Privacy Statement or if you have reason to believe that this firm may have failed to adhere to this Privacy Statement, please call us at (548) 504-9090 or contact our Privacy Officer at compliance@capellacc.com.